Ok, so there is a lot of information here, the lawyers made us do it.
Here is a quick summary. Basically if you receive a product form us that is faulty or damaged, let us know straight away and we will arrange for it to be replaced or refunded and returned.
If you the product doesn't match the description and you are not happy, no worries, just let us know.
If you change your mind, let us know and we will work something out that will keep you in our happy customer list.
You'll find we at 2 Mad Sisters are very flexible and will go above and beyond to keep our customers happy.
So don't fear buying online. We are in Brisbane, all our suppliers are Australian. We try to keep our stock levels up to date, they are usually updated each morning. If something you order is not available we will work with you to find the best solution.
2 Mad Sisters Team.
From here on down is what the lawyers made us do...
To make a claim, you must provide us with an order number. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
Refunds generally take up to 3-5 working days to process, and we will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Damages due to misuse by user or during delivery will not be covered by this warranty
- This warranty does not cover any accessories or bonus gifts.
Damage on Arrival (DOA)
- This warranty only applies to items that are broken when they arrive or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:
- You must check your item(s) and report the damages or faults (pictures or videos) to us by email within 24 hours of receiving the item(s). We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.
- Please do not return the faulty item to us without our approval.
Change of Mind
Please make your purchase decision carefully as some of our products can not be returned if you simply change your mind. If you find that the product is not suitable to your needs please contact us via email within 24 hours from delivery day, explaining the reason you wish to return the product. We shall do our best to assist but cannot guarantee that we can return the product unless it is damaged or faulty as per our Warranty and Damaged on delivery policies. Return postage in most cases will be the responsibility of the purchaser.
The estimated delivery time frames are:
- For customers in VIC, approximately 4 - 6 working days;
- For customers in NSW, SA, ACT, approximately 5 - 9 working days;
- For customers in QLD, NT and TAS, approximately 8 - 11 working days.
Unsuccessful Delivery Attempt
Rejected by Receiver
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate in formation is received by our customer service representative.
We have already started dispatching with Direct Freight Express and it is currently only within Victoria. Please be assured that there are no changes on order processing.
Undeliverable Post Codes
Due to the limited access of our carriers, there are certain postcodes that we may be unable to deliver to. Please refer to the list below for more details.
|6740||WA||PRINCE REGENT RIVER|
|4450-4499, 4680, 4700-4805, 9920-9959||QLD|
|4806-4899, 4900-4999, 9960-9999||QLD|